What is your delivery charge ?
Who will deliver my order?
What happens if I am not in when you try to deliver?
Can I collect my order?
How can I pay for my order?
What is your standard delivery time?
Do your prices include VAT?
Can I have my sheet material cut?
Can you cut flat sheet material into shapes?
Do you deliver outside of the UK?
How do I contact you?
If I need some advise on product applications who could I contact?
What happens if my material is delivered damaged?
How do I make a complaint?
Orders above £100 will be delivered free of charge, any under this amount will occur a £7.50 fee
We will generally use our own national transport fleet, but on smaller items we could use 3rd party couriers.
What happens if I am not in when you try to deliver?
Your goods will be taken back to the local distribution centre and arrange a suitable delivery/collection date.
Yes, we have regional warehouses that you can collect from, with our head office and central stock holding in Northampton, please email or call us to find your nearest location.
All secure payments can be made through credit/debit cards and PayPal.
What is your standard delivery time?
We aim to delivery your goods within 5 working days from receipt of order. If you require something sooner, please call us to arrange on 0845 3730199.
All prices on our website are exclusive of VAT
Can I have my sheet material cut?
Yes, we have a state of the art conversion facility within our Northampton location.
Can you cut flat sheet material into shapes?
Unfortunately we can only cut straight cuts, therefore shapes isn’t a service we provide.
Do you deliver outside of the UK?
Unfortunately we cannot deliver outside of the UK.
Our communication channels are either by telephone on 0845 3730199 or email
salessupport@roberthorne.co.uk
If I need some advise on product applications who could I contact?
Please call one of our product experts on 0845 3730199 that are fully trained on product and applications.
What happens if my material is delivered damaged?
Contact the sales office immediately who will investigate and re-issue material if damaged in transit
Email salessupport@roberthorne.co.uk using the subject ‘Customer Complaint’
Superb service would not hesitate to use again 
Fantastic delivery time & excellent product, thank you very much
Great price, great delivery service. What more could you ask?
